Export your scan logs manually
If you are having problems with the Visit Connect app, our support team may ask you to manually export your scan logs for analysis.
- Connect your iOS device to your computer.
- Start iTunes.
- Click Apps.
Under File Sharing, select Visit Connect.
- Under Visit Connect Documents, select scans.log.
- Click Save to.
- Send the file to firstname.lastname@example.org, with reference to your company name and the event at which the leadsA lead is a person who represents a sales opportunity for your company. were scanned.
- Open the Visit Connect app on your Android device.
- In the menu, select User Support.
- Tap Send database and logs.
- Send the log file to email@example.com, with reference to your company name and the event at which the leads were scanned.
If you have questions about your account, please email our support team.