About scan licences
A scan licence is a document that enables you to collect leadsA lead is a person who represents a sales opportunity for your company. with the Visit Connect scan app. Each licence is valid for one device, for one event. If you want to collect leads on three devices, you need three scan licences. You can assign licences to stand personnel in the Visit Connect portal, or download them from your order confirmation email (see Ordering licences).
You can order Visit Connect scan licences either directly from the event organiser, or through our online shop (with a credit card). This depends on the event. You will be given the opportunity to order licences either as you register for the event, or shortly afterwards. If you're not sure how to order, feel free to contact us.
After placing your order, you will receive an order confirmation email. The order confirmation contains a link to your licences, as well as instructions for setting up your Visit Connect account.
For help finding your Visit Connect order confirmation, see I can't find my order confirmation.
If you decide at the event that you need more licences, you can order them at the Visit Connect desk or directly from the organiser.
Each order for Visit Connect begins with a starter package. The starter package contains:
- your activation code for the Visit Connect web portal, where you manage your accounts, licences and leads;
- a scan licence, enabling you to collect leads on one device.
If you want to collect leads on more than one device, you must order extra licences in addition to the starter package. The prices of starter packages and additional licences vary between events. Please contact us for details.
To collect leads on your smartphone or tablet with the Visit Connect app, you must activate your scan licence by scanning the QR code with your device camera. Licences can be downloaded from your order confirmation email (see Ordering licences) and from the Visit Connect portal.
Once a licence is activated, you cannot transfer it to another device. Make sure you choose a device that is available for the duration of the event. For example, don't use the personal phone of someone won't be there every day. Instead, use a shared tablet that can be handed from person to person (see also Do I have to use my phone to collect leads?).
Billing, invoices and receipts
If you ordered your licences directly from the event organiser (see Ordering licences), they will send you your receipt. Contact the organiser if you didn't receive it.
If you ordered your licences through our online shop with a credit card, we will send your receipt by email. Contact us if you didn't receive it.
If you have questions about your account, please email our support team.